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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reviews we receive.

In 2018 we were delighted to be awarded a Gold Trusted Merchant status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

What are people saying about MagicBreaks?

Your experience in booking with MagicBreaks | Rating:
Customer comment: Really helpful and easy to contact to resolve any issues Read more
Support team reply: Hello there, thank you for sharing your experience with us. We are so glad to know our team were helpful and were able to resolve any issues for you. Have a wonderful rest of your day. Kind regards, Christina

Your experience in booking with MagicBreaks | Rating:
Customer comment: easy to use website, good customer service Read more
Support team reply: Hi there, thank you so much for taking the time to share you positive experience with us here at MagicBreaks. We would like to wish you a magical rest of your day! Kind regards, Christina

Your experience in booking with MagicBreaks | Rating:
Customer comment: Easy website to navigate and pick which hotel to stay in.One small disappointment was we did not get the time of train requested for the outward journey. Read more
Support team reply: Hi there, thank you for taking the time to share your feedback with us. We do apologise for the inconvenience this may have caused you, should you have any requests of questions with regards to your booking, please do not hesitate to get in touch with us on 0330 880 5001.

Your experience in booking with MagicBreaks | Rating:
Customer comment: They really really did find me the best deal for my large family. Nothing was too much bother and I asked so many questions; it didn’t phase them. A massive thank you for all your help. We are now a very excited family for our trip in April 2020! Read more
Support team reply: Hi there, thank you so much for taking the time to share your positive experience with us! We are so glad to hear that our agents were so helpful and provided you with the customer service we strive for. We hope you have a magical day and an even more magical trip next year! Kind regards, Christina :)

Your experience in booking with MagicBreaks | Rating:
Customer comment: Ella was a great help with booking our Disneyland Paris trip. We couldn't add our bump to be over the internet but Ella sorted it and once bump is born all we need to do is email over the details and she'll update everything for us. What more could you ask for :) Read more
Support team reply: Thank you so much for sharing your positive experience with us! We are so glad to hear that one of our MagicBreaks agents were so helpful. We hope you have a magical day and an even magical trip! :) Kind regards, Christina

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FLY BMI ADMINISTRATION UPDATE - PLEASE CLICK HERE FOR INFORMATION

Magic Breaks by World Travellers is an Accredited Body Member of The Freedom Travel Group Ltd, ATOL 6042.

 

Your Financial Protection
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

 

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